Terms And Conditions
Welcome to Ikhlas Travel. We appreciate your trust in our services. By booking with us, you agree to abide by these Terms & Conditions, which govern your travel arrangements. Please read them carefully before proceeding.
Agreement & Acceptance
- By using our website or booking our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
- No verbal agreements or modifications shall be valid unless confirmed in writing by an authorized representative of Ikhlas Travel.
- We reserve the right to update these terms at any time. Continued use of our services after changes are made constitutes acceptance of the revised terms.
Our Services & Responsibilities
- Ikhlas Travel operates as a travel agency, facilitating Umrah, Hajj, flights, accommodations, and transportation services. We act as an intermediary between customers and service providers, including airlines, hotels, and transport companies.
- We are responsible for arranging your travel itinerary, but we do not own or control the third-party services included in your booking.
- Any changes or disruptions caused by airlines, hotels, or other suppliers are beyond our control, and we shall not be held liable for such occurrences.
Booking & Payment Policy
- All bookings are subject to availability. We advise booking well in advance to secure your preferred travel dates.
- A deposit is required at the time of booking, and full payment must be completed before ticket issuance or travel package confirmation.
- Failure to make timely payments may result in automatic cancellation of your booking, with applicable cancellation charges.
Pricing & Charges
- All prices are quoted in GBP unless otherwise stated. Prices are subject to change due to fluctuations in airline fares, hotel rates, and exchange rates.
- We strive to provide accurate pricing, but in the event of an error, we reserve the right to correct it and notify you of any adjustments before finalizing the booking.
- Additional charges such as visa fees, travel insurance, and local taxes are not included unless explicitly mentioned in your package.
Travel Insurance – Highly Recommended
- We strongly advise all travelers to purchase comprehensive travel insurance that covers:
- Medical emergencies
- Flight cancellations or delays
- Baggage loss
- Personal liability
- Ikhlas Travel shall not be responsible for any financial loss due to a lack of travel insurance.
Amendments & Changes to Bookings
- If you wish to make changes to your booking, you must notify us in writing as early as possible. Amendments are subject to availability and may incur additional charges.
- Airlines and hotels may impose their own amendment fees, which the customer will be responsible for covering.
- If a change results in an increased cost, the customer must pay the difference before the adjustment is confirmed.
Cancellation & Refund Policy
- If you need to cancel your booking, written notice must be provided. The following cancellation charges will apply:
- Time Before Departure Cancellation Fee
- More than 45 days Loss of deposit
- 44 to 30 days 30% of total booking cost
- 29 to 15 days 50% of total booking cost
- 14 days or less 100% (No refund)
- Refunds, if applicable, will be processed within 14 business days.
- Some airline tickets and hotel reservations are non-refundable, regardless of cancellation timing.
Responsibility & Liability
- Ikhlas Travel is not liable for:
- Flight delays, rescheduling, or cancellations by airlines
- Hotel overbookings, room downgrades, or service quality issues
- Loss of baggage, passports, or personal belongings
- Any injury, illness, or unforeseen incident during
- While we aim to provide accurate information, we do not take responsibility for unexpected changes in visa rules, airline policies, or government regulations.
Visa & Travel Documentation
- Travelers are responsible for ensuring they have a valid passport, visa, and any other necessary travel documents before departure.
- We offer assistance with Umrah visas, but final approval is solely at the discretion of Saudi Arabian authorities.
- Any refusal of entry due to missing or incorrect documents is the traveler’s responsibility, and no refunds will be issued in such cases.
Hajj & Umrah Regulations
- All travelers must comply with the official regulations of Saudi Arabia for Umrah and Hajj. Failure to do so may result in fines, deportation, or a travel ban.
- It is strictly prohibited to overstay an Umrah visa or engage in unauthorized activities while in Saudi Arabia.
- Any penalties imposed by authorities due to non-compliance will be the sole responsibility of the traveler.
Force Majeure (Uncontrollable Circumstances)
- We shall not be held responsible for cancellations, delays, or changes due to force majeure events, including but not limited to:
- Natural disasters (earthquakes, floods, storms)
- Epidemics or pandemics
- Government-imposed travel restrictions
- Airline or hotel strikes
- Political instability or war
- In such cases, refunds or rescheduling will be subject to the policies of airlines, hotels, and other service providers.
Complaints & Dispute Resolution
- If you encounter any issues during your journey, please inform us as soon as possible so we can assist in resolving the matter.
- Formal complaints must be submitted in writing within 7 days of returning from your trip.
- Disputes that cannot be resolved amicably shall be handled under the laws of England & Wales, and any legal proceedings will take place in UK courts.
Contact Information
- For further assistance or clarification regarding these Terms & Conditions, please contact us:
- Email: info@ikhlastravel.co.uk
- Phone: +44 20 8123 2138
- Website: https://ikhlastravel.co.uk/
- By proceeding with your booking, you confirm that you have read, understood, and agreed to these Terms & Conditions.