Privacy Policy

Ikhlas Travel is the trading name of Times Travel Limited, company number 01813409, of 13 Station Road, London SE25 5AH. We decide how your personal data is used, so we are the data controller.

Contact: info@ikhlastravel.co.uk or +44 20 8123 2138.

• Inquiries: your name, email, phone number, number of travellers, travel dates and anything you tell us by form, phone, email, WhatsApp or chat.
• Bookings: full names as on passport, date of birth, nationality, passport details and copies, residence documents, photographs, contact details, and details of everyone in your booking.
• Payments: payment dates, amounts, references and receipts.
• Special needs and health: medical or mobility information you choose to give us, for example for wheelchair requests or fitness to travel.
• Website: IP address, device and browser details, pages visited, and information from cookies and similar tools.

Booking Umrah may also show your religious belief. We use this only to arrange your travel.

To perform our contract with you

• Reply to inquiries you send and prepare quotations.
• Book flights, hotels, transport, ziyarat and Saudi visas.
• Manage payments, instalments, changes, refunds and support during travel.

To meet legal duties

• Keep accounting and tax records.
• Meet ATOL, travel, immigration and other legal requirements.

For our legitimate interests

• Run, secure and improve our website and services, prevent fraud, handle complaints and legal claims, and follow up on inquiries you made.

With your consent

• Send marketing where consent is required, and use non essential cookies.
• Use health information you give us for your travel arrangements.
• Use photographs or videos in which you can be clearly identified.

You can withdraw consent at any time by contacting us. This does not affect anything we did before you withdrew it.

You can browse without giving us personal details. To book, we need the details required by airlines, hotels and the Saudi authorities. Without them we may be unable to arrange your booking or visa.

• Airlines, hotels, hotel suppliers, transport and ziyarat operators.
• The Nusuk platform, visa platforms and Saudi authorities.
• Banks and payment providers.
• Service providers that help us run our business, including website hosting (Hostinger), Google (including Analytics and workspace tools), Meta (WhatsApp), and Tawk.to (website chat).
• The Civil Aviation Authority, regulators, courts, police, or professional advisers where required by law or needed for a claim.

We do not sell your personal data.

Some recipients, service providers and team members are outside the UK, where needed to perform your booking and run our services.

Where required, we use safeguards approved under UK law, such as the UK International Data Transfer Agreement. Contact us for more information.

• Inquiries that do not become bookings: 24 months.
• Booking, payment and accounting records: 6 years after your trip.
• Passport copies, residence documents and health information: 12 months after your return, unless needed for a claim or legal duty.
• Marketing data: until you opt out. We keep a short record so we respect your choice.

We may send you updates about similar Umrah services by email, text or WhatsApp where the law allows, or where you have agreed. You can opt out at any time using the link in the message or by telling us.

Essential

• Needed for the website, forms and security to work.

Statistics

• Google Analytics and related Google tools help us understand how the website is used. You can opt out using the Google Analytics opt out or your browser settings.

Chat

• Tawk.to provides website chat and may store information on your device.

You can block or delete cookies in your browser settings, but some parts of the website may then not work.

Our website is not aimed at children. Where a child travels, we collect their details from their parent or guardian, only to arrange the trip.

We use reasonable technical and organisational measures to protect your data. Please send passport copies and payment details only to our official email address or WhatsApp number. If a serious breach affects you, we will tell you as required by law.

You have the right to:

• Access a copy of your personal data.
• Correct inaccurate or incomplete data.
• Ask us to delete your data.
• Ask us to restrict how we use it.
• Object to our use of it, including for direct marketing.
• Ask us to transfer data you gave us.
• Withdraw consent at any time.

To use these rights, contact us. Some rights have legal limits, for example where we must keep records. We normally reply within one month. We do not make decisions about you solely by automated means.

If you are unhappy with how we use your data, please complain to us first using the contact details above. We will acknowledge your complaint within 30 days and reply without undue delay.

Our website links to other websites and services, including WhatsApp and social media. Their own privacy policies apply.

We may update this policy from time to time. The latest version will always be on this page, with the date it was updated.